Legal Services

Advance Medical Directives

Programs that provide assistance for people who want to use the tools appropriate in their state to express their wishes regarding future medical treatment should they become incapacitated and/or to name the individual they would like to make health care decisions on their behalf. Included are programs that provide copies of necessary forms as well as those that help people complete them.

Guardianship Assistance

Programs that provide assistance for people who are in favor of or want to oppose the appointment of a guardian to care for and/or manage the affairs of a child or adolescent during minority (generally younger than age 18). In some states, particularly those with no arrangements for conservatorships, whose conservatorships are voluntary covering property and powers designated by the conservatee or whose conservatorships address only the individual's estate, guardianships may also apply to adults who have been found by the courts to be incapable of managing their own affairs.

Protection and Advocacy for Individuals With Disabilities

Programs that provide assistance for individuals with disabilities who are having difficulty understanding and/or obtaining the full benefits and services to which they are entitled by law. Included are federally mandated programs that are part of the formal protection and advocacy system which includes Protection and Advocacy for Persons with Developmental Disabilities (PADD), Protection and Advocacy for Individuals with Mental Illness (PAIMI), Protection and Advocacy for Individual Rights (PAIR) and the Client Assistance Program (CAP); and independent organizations that provide the same types of services. Protection and advocacy programs provide legal representation and other advocacy services, under federal and state laws, for all people with disabilities and endeavor to ensure full access to inclusive educational programs, financial entitlements, health care, accessible housing and productive employment opportunities. The programs maintain a presence in facilities that care for people with disabilities where they monitor, investigate and attempt to remedy adverse conditions. CAP agencies (many of which are housed within protection and advocacy offices) provide information and assistance for individuals seeking or receiving vocational rehabilitation services under the Rehabilitation Act, including assistance in pursuing administrative, legal and other appropriate remedies.

Education Discrimination Assistance

Programs that provide assistance for people who believe they have been denied equal access to student loans or scholarships, or to educational programs at preschool, elementary, secondary, vocational, postsecondary, postgraduate or professional school levels based on their age, gender, race or ethnic origin, nationality, religion, disability, sexual orientation or marital status.

Employment Discrimination Assistance

Programs that provide assistance for people who believe that they have been denied equal access to employment or that they have been treated unfairly as employees, i.e., that they were sexually harassed or denied equal pay for equal work, passed over for a promotion, denied training opportunities or fired on the basis of their age, gender, race or ethnic origin, nationality, religion, disability, sexual orientation or marital status. Also included are programs that provide assistance for job applicants who feel they have been denied employment because of a military service obligation or help restore job seniority and pension rights which have been withheld from military service personnel because of an absence from work due to a service obligation.

Health Care Discrimination Assistance

Programs that provide assistance for people who believe that they have been treated unfairly, denied health or mental health care services or benefits or have experienced delays in service provision based on their age, gender, family composition, race or ethnic origin, nationality, religion, disability, sexual orientation or marital status.

Housing Discrimination Assistance

Programs that provide assistance for people who believe that they have been denied an opportunity to purchase, lease or rent the home or apartment of their choice due to their age, gender, family composition (including families with children under the age of 18 and pregnant women), race or color, nationality, religion, disability, sexual orientation or marital status, actions that are prohibited by the federal Fair Housing Act of 1968 and the federal Fair Housing Act Amendments Act of 1988 in the U.S. Federal fair housing law also extends limited protection to recovering alcoholics who actively and regularly participate in a medically based treatment or AA program, and people with a drug use disorder including those who have prior convictions for illegal drug use (but not for drug dealing or manufacture). Assistance may also be available to other individuals who are protected from housing discrimination by state or local laws with a broader set of protected categories, or which cover properties that are exempt from federal fair housing laws but are protected under state law.

Court Filing Offices

Divisions or programs of the court that accept and file actions, petitions, motions or other applications from the public for the purpose of obtaining a ruling or order directing some action in favor of the applicant. Court filings are generally completed by a lawyer on behalf of a client, though some jurisdictions may permit (but not recommend) filing by clients on their own behalf.

Crime Victim Support

Programs whose objective is to help victims of crimes and their families recover from the trauma of their experience, get medical assistance when required, make their way through the legal system, have an opportunity to provide input to parole or clemency hearings, take appropriate steps, where relevant, to avoid becoming re-victimized, access the benefits to which they are entitled and rebuild their lives.

Domestic Violence Protective/Restraining Orders

Programs that help adults obtain an order from the police or the courts that protects them from abuse or threats of abuse from a current or former spouse, boyfriend/girlfriend, someone they have a child with, someone they live with or someone they are related to through blood or marriage. Included are emergency protective orders that police can obtain from the court to provide immediate protection to an abused family member for five to seven days until an application for a temporary restraining order can be made in court; longer-term temporary restraining orders issued in civil court that forbid contact with the protected person until the propriety of granting a permanent injunction can be evaluated; permanent or after-hearing restraining orders that make a short-term injunction granted in the temporary restraining order permanent (or specify the amount of time they will remain in effect); and criminal temporary protective orders which apply in situations where an abusive individual has been arrested and faces trial.

Domestic/Family Violence Legal Services

Programs that provide information and guidance and/or representation in court proceedings for individuals who have been abused in an intimate relationship and/or for people who are facing a summary conviction offence or criminal charge for perpetrating abuse. Included are domestic violence law clinics and other legal assistance programs that represent victims of domestic abuse at restraining order hearings or in other civil or criminal actions involving charges against an abuser. Most also represent the person's interests in complexities that arise as part of the legal process such as restitution, payment of debts or child support, custody and visitation and property control. Some programs may also represent victims of domestic abuse who have been charged with a crime and/or handle cases involving accusations of child abuse filed by one parent against the other, abuse of an elderly person by an adult child or abuse of an adult child by a parent.

Labor and Employment Law

Programs that provide legal assistance for people who want to establish employment practices that will minimize or eliminate problems in the employment area or who need to resolve a dispute or initiate or respond to litigation which relates to their role as employers or employees, their rights and obligations. Labor and employment law deals with a variety of issues including ADA compliance, wage and hour compliance, workplace health and safety, interview and hiring practices, employee contracts, employee benefits, maternity/paternity leaves, medical leaves, supervision and discipline, workplace privacy, workplace violence, sexual harassment and wrongful termination.

Landlord/Tenant Dispute Resolution

Programs that help tenants and landlords resolve disputes regarding security and other rental deposits, unsanitary conditions, failure to make repairs, privacy, notice requirements, excessive rent increases, nonpayment of rent, neglect or damage to property, overcrowding or other grievances.

Neighborhood Dispute Resolution Services

Mediation centers in local neighborhoods that help to resolve problems between residents that relate to issues such as noise, the behavior of pets and children, visual eyesores (e.g., trash, unkempt lawns, offensive signs) and property boundary disputes. When disputes between neighbors over nuisance related items can be resolved through alternative methods such as mediation, the local government does not have to become involved with a formal complaint investigation and remediation process.

Tenant Rights Information/Counseling

Programs that provide information and guidance for tenants who need to know their rights and responsibilities regarding leases and rental agreements, deposits, legal eviction procedures, measures to protect themselves from unlawful or retaliatory evictions, rent withholding rights, rent control requirements, privacy rights and other issues that may be of particular interest to tenants. Tenant rights counseling may also include assistance in completing forms, advice regarding a particular dispute and contact with the offending landlord to provide notification that she or he is not in compliance with landlord/tenant laws.

Child Support Assistance/Enforcement

Programs that provide assistance which helps to ensure that parents fulfill their mutual obligation to financially support and provide health care for their children. Included are services for people who want to locate an absent parent; establish paternity; establish a child support order; request that the non-custodial parent provide health insurance for a child in conjunction with a child support order; change the amount of a child support award; dispute a child support award; or enforce payment of child support monies in cases where the supporting parent is delinquent in paying or refuses to pay or make health insurance arrangements altogether. Child support is money paid by one parent to another for the maintenance, including the education, of their children following the dissolution of their marriage or other relationship. Non-custodial parents enrolled in an insurance plan at work may be required to include the child under this coverage while those not covered by any insurance plan may be required to obtain medical coverage, if available at a reasonable cost. Child support assistance/enforcement may be provided by private attorneys, legal clinics, family law facilitators' offices or child support enforcement programs which are available in all states, often as a component of the district attorney's office.

Court Filing Offices

Divisions or programs of the court that accept and file actions, petitions, motions or other applications from the public for the purpose of obtaining a ruling or order directing some action in favor of the applicant. Court filings are generally completed by a lawyer on behalf of a client, though some jurisdictions may permit (but not recommend) filing by clients on their own behalf.

Law Enforcement Records/Files

Programs that maintain and, where appropriate, provide access to records and/or files kept by federal, state or local police agencies, the Department of Motor Vehicles, the courts or other agencies that relate to the investigation of individuals or organizations suspected of criminal activity; the commission and reporting of crimes; the arrest of criminal suspects; the indictment, conviction and sentencing of criminal offenders; and/or the confinement, probation/parole and release of offenders.

Legal Information Services

Programs that provide information about specific legal problems and procedures that interested individuals can access on a website or in person, or by telephone, email, chat, text or other communication channel. Information may be in a self-serve, browsable format (for example a web resource directory or library of audio recordings) or provided by live agents with expertise in the field. Also included are legal aid services, bar associations and other programs that provide basic information about family law, landlord/tenant law, immigration law, consumer law, elder law, patient rights, the rights of persons with disabilities, the criminal justice system, the civil court system and other legal topics via workshops, classes, speaking engagements, printed materials, websites and other similar educational avenues. = Legal Education/Information

Alternative Dispute Resolution

Programs that offer procedures for settling disputes which serve as alternatives to a conventional court trial. ADR procedures are less costly than litigation, produce a settlement more quickly, allow for more flexibility, preserve relationships among parties, permit confidentiality and can produce solutions that are satisfactory to both parties rather than a winner and a loser.

Criminal Record Expungement Assistance

Programs that provide assistance for people who want to submit a petition requesting that the court order the official and formal sealing or erasure of records related to a particular criminal case maintained by police agencies at all levels, the prosecuting attorney's office, the office of the clerk of the court and/or agencies that are part of the criminal correctional system. Most jurisdictions have laws that permit, even mandate, the sealing or expungement of juvenile records as well as statutes that relate to adult records and the conditions under which they may be cleared.

General Legal Aid

Programs that provide legal counseling and/or representation for low-income individuals who need assistance in routine legal matters, usually in the area of bankruptcy, housing, public benefits, family law, elder law or immigration/naturalization.

Lawyer Referral Services

Programs that maintain lists of private attorneys and link people who need legal assistance with lawyers who specialize in the required area of law.

Legal Information Services

Programs that provide information about specific legal problems and procedures that interested individuals can access on a website or in person, or by telephone, email, chat, text or other communication channel. Information may be in a self-serve, browsable format (for example a web resource directory or library of audio recordings) or provided by live agents with expertise in the field. Also included are legal aid services, bar associations and other programs that provide basic information about family law, landlord/tenant law, immigration law, consumer law, elder law, patient rights, the rights of persons with disabilities, the criminal justice system, the civil court system and other legal topics via workshops, classes, speaking engagements, printed materials, websites and other similar educational avenues. = Legal Education/Information

Self Representation Assistance

Programs that train people to represent themselves in court when initiating or responding to a specific type of civil litigation.

Citizenship and Immigration Services Offices

Government offices that provide immigration and naturalization services and benefits, and enforce immigration laws. These offices receive and adjudicate petitions for change of status to or extension of nonimmigrant visa categories, family and employment based petitions leading to immigrant visas, petitions for adjustment of status to lawful permanent residence and petitions for naturalization. They also investigate violations of immigration laws, pursue the removal of aliens thought to have violated those laws, if warranted, provide for the detention of aliens, and manage the removal of persons found to have committed removable offenses as defined by immigration law. The Bureau of Citizenship and Immigration Services (CIS) is part of the Department of Homeland Security (DHS).

Immigrant Benefits Assistance

Programs that provide assistance for non-citizens who are having difficulty understanding and/or obtaining access to the government-sponsored entitlement programs and social services for which they are eligible including housing programs, employment assistance and job training, medical assistance, and other government entitlements. The program may help these individuals understand the eligibility criteria for benefits and services, the benefits/services available, the payment process and the rights of beneficiaries; provide consultation and advice; help them complete benefits application forms; negotiate on their behalf with benefits administration and social service staff; and/or represent them in administrative processes or judicial litigation. Included are benefits counseling organizations that offer a range of advocacy services and legal aid programs that offer more formalized legal assistance.

Immigration/Naturalization Legal Services

Programs that provide legal assistance for immigrants, nonimmigrant visa applicants, asylum seekers and lawful permanent residents who are seeking naturalization. Services are generally provided by nonprofit immigration law offices and may involve information and consultation about benefits under immigration law including procedures for obtaining student, visitor and employment-based visas; family immigration; asylee status; lawful permanent residence status; or citizenship.

Language Interpretation

Programs that offer the services of trained bilingual individuals who are usually proficient in English and one or more foreign languages to help people whose command of English is inadequate to communicate their needs.

Language Translation

Programs that offer the services of bilingual individuals who have reading and writing proficiency in the second language to transfer documents written in the second language into English or vice versa or to explain the meaning of documents written in English to people whose reading proficiency in English is inadequate, using that person's native language.

Property Tax Information

Programs that provide information and guidance for people who need to understand the property tax laws as they relate to individuals in their situation. Most states have provisions for property tax relief, but they vary widely in form. Some jurisdictions levy the tax and provide a true refund of all or a portion of the paid tax; some exempt the property altogether; some defer the property tax until after the death of the owner and then recoup the tax from the proceeds of the sale of the property; some have a blanket exemption in which all property owners over the age of 65 are exempt from all property taxes regardless of income; and some allow a tax credit to be applied toward the income tax for qualified property owners. In the latter situation, individuals not paying income tax may receive a refund of the property tax credit amount or no refund at all, depending on the tax laws of the jurisdiction. Most states determine eligibility for property tax relief by looking at combinations of age, income, disability and veteran status.

Tax Appeals/Audit Assistance

Programs that provide services which enable people to respond to a tax audit, file an appeal with the appropriate tax authorities in situations where they disagree with a tax assessment or a decision by a tax examiner, or obtain assistance from a neutral party regarding tax issues that have not been resolved through normal channels.