Agency for Community Empowerment of NEPA (ACE)
Customer Assistance Program (CAP)
Offers personalized monthly payment amounts based on gross income, household size, and energy usage at the property. CAP Program does not help with shut off notices. CAP Program arranges a reduced payment plan for UGI-Penn Natural Gas customers who are eligible and have an active UGI-PNG account. Customers must have a verifiable source of income on which the CAP payment is based. Part of the customer agreement with UGI-PNG is that the customer apply for LIHEAP (Low Income Home Energy Assistance Program). SLHDA, Inc. is able to assist UGI-PNG customers with the completion of their LIHEAP application and forward the application to the Pennsylvania Department of Public Welfare for processing.
Eligibility: UGI-Penn Natural Gas customers who are eligible and have an active UGI-PNG account.
Hours: Monday through Thursday, 8:30am to 4:00pm; Friday, 8:30am to noon
(570) 963-6836
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Phone/FAX Numbers
  • (570) 963-6836
Email Address: jross@slhda.org
Fee Amounts: Services free of charge.
Intake Procedure: Contact Weatherization department.
Intake Requirements: Call for more information and/or application.
Geographical Area: Serves Lackawanna County
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Agency for Community Empowerment of NEPA (ACE)
Customer Assistance Program (CAP)
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