Friends of the Poor
Jackson Terrace - Water Service Payment Assistance
This program provides one month of assistance to single family households that are serviced by Pennsylvania American Water. Staff review the application and make decisions on the next steps for the household. Decisions can include grants being issued to assist the household, referrals to other service providers, and information about budgeting assistance programs to help the household towards the goal of being self-sustaining. Staff will also provide case management services to educate the consumers on different programs available to make the bill affordable for the household.
Eligibility: A) Service must be shut off.
B) All monthly income for anyone 18 or older in the household must not exceed 200% of the Federal Poverty Income Guidelines.
C) You must have paid at least $50.00 towards your bill in the last 90 days.
D) The utility account must be for a single-family residential household.
E) The name on the utility account must be an adult who lives in the household.
Hours: Monday through Friday, 9:00am to 5:00pm
(570) 348-4429
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Phone/FAX Numbers
  • (570) 348-4429
  • (570) 207-1516 - Fax
Email Address: friendsofthepoor@fotp-ihm.org
Fee Amounts: Services free of charge
Intake Procedure: Must apply online on intake website.

View Intake Website >
Intake Requirements: Must be willing and able to provide overdue bill, water utility shut off notice, income information, household size, social security number and reason for request. Staff will only offer assistance if a plan with the client is put together, with the goal of covering their own utility expense going forward. The agency will then pay the client’s bill directly to the vendor for the amount determined by staff.
Geographical Area: Lackawanna County
Facility/ADA Access: Information not available
Additional Services Offered at this Location:
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* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. Pennsylvania 211 does not rate, recommend or endorse any agency. We simply provide information as a public service.
Friends of the Poor
Jackson Terrace - Water Service Payment Assistance
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