FirstEnergy
First Energy - West Penn Power - Pennsylvania Customer Assistance Program
Helps residential customers maintain electric service and eliminate their past-due balance. PCAP offers a reduced bill that is based on a percentage of income and debt forgiveness. Debt forgiveness credits are applied directly to participants' electric service accounts in recognition of payments that are made on time and paid in-full.
Eligibility: Must have an active residential Met-Ed account. Must fall within income guidelines.
Hours: Monday through Friday, 8:00am to 6:00pm
(800) 686-0021
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Phone/FAX Numbers
  • (800) 686-0021
Intake Procedure: Call the Customer Contact Center and speak to a representative in the Advanced Applications Department for specifics regarding the possibility of a security deposit arrangement.
Intake Requirements: Income verification for all adult household members, Social security number or alternate identification
Additional Services Offered at this Location:
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* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. Pennsylvania 211 does not rate, recommend or endorse any agency. We simply provide information as a public service.
FirstEnergy
First Energy - West Penn Power - Pennsylvania Customer Assistance Program
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