Lancaster County Office of Aging
Long Term Care Ombudsman Program
Investigates complaints about long-term care services. Addresses concerns about the quality of care or treatment provided by long-term care facilities. These include transfer/discharge issues, violation of residents' rights and conflicts between facility staff and residents' families.
Eligibility: Consumers of long term care 18 and over
Hours: Monday through Friday, 8:30am to 5:00pm
Phone/FAX Numbers
  • (717) 299-7979
  • (800) 801-3070 - Hotline/Toll-Free
  • (717) 293-7234 - Fax
Email Address: aging@lancastercountypa.gov
Fee Amounts: Services are free and confidential
Intake Procedure: Telephone, mail, walk-in, email
Geographical Area: Lancaster County
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Lancaster County Office of Aging
Long Term Care Ombudsman Program
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