Dollar Energy Fund Northeast Region
Hardship Program - PA American Water
Provides one-time (per program year) assistance grants to Pennsylvania American Water customers that are applied directly to their utility bill. Grants are based on need and family circumstances. Grant amounts are determined on a case-to-case basis.
Eligibility: Pennsylvania American Water customers. Federal Poverty Income Guidelines apply. Call or visit website for details. Applicants must have an outstanding balance on their utility bill of at least $100. Senior Citizens, age 62 and over, may have a $0 balance as long as there is not existing credit on the account. Applicants must have paid at least $50 on their account in the past three months.
Hours: Monday through Friday, 8:30am to 5:00pm
(888) 282-6816
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Phone/FAX Numbers
  • (888) 282-6816
  • (412) 431-2800
  • (412) 431-2084 - Fax
Email Address: info@dollarenergy.org
Fee Amounts: Services free of charge.
Intake Procedure: Call or visit website for more information on application process.
Intake Requirements: Complete application. Verification of income. A copy of the most recent utility bill with proof of minimum payment attached to all applications..
Geographical Area: Serves Bradford, Clinton, Columbia, Lackawanna, Luzerne, Lycoming, Monroe, Montour, Northumberland, Pike, Snyder, Sullivan, Susquehanna, Tioga, Union, Wayne, and Wyoming Counties
Helpful Tips: Not a PA American Water customer - Please contact your water service utility company directly to determine what assistance may be available in their area.
Additional Services Offered at this Location:
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* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. Pennsylvania 211 does not rate, recommend or endorse any agency. We simply provide information as a public service.

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