Office of Homeless Services
Appletree Family Center - Stranded Traveler Assistance
Provides travel assistance to nonresidents who find themselves stranded in crisis situations in Philadelphia. Helps travelers return to communities where they have family or social support and will have a better opportunity to attain self-sufficiency. Services are provided based on available funding, eligibility, and location.
Eligibility: Nonresidents who find themselves stranded in crisis situations in Philadelphia
Hours: Services available 24/7
(215) 686-7177
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Phone/FAX Numbers
  • (215) 686-7177
Email Address: ohs@phila.gov
Fee Amounts: Services provided free of charge
Intake Procedure: Call and follow the instructions or visit a city-funded centralized intake site listed on the Intake Website.

View Intake Website >
Intake Requirements: Name
Social security number
Number of adults and/or children
Geographical Area: Philadelphia County
Helpful Tips: How it works:
OHS social worker confirms there is a participating bus depot location and housing before you are sent to your destination. OHS processes your one-way stranded traveler bus ticket.
Additional Services Offered at this Location:
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* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. Pennsylvania 211 does not rate, recommend or endorse any agency. We simply provide information as a public service.
Office of Homeless Services
Appletree Family Center - Stranded Traveler Assistance
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